Framing Terms and Conditions
A request, either verbally or otherwise, by the Customer (The Buyer) to The Mulberry Tree Gallery to carry out supply of goods or services constitutes acceptance by the Customer of, and agreement to, the following terms:
Quotations:
When you bring your artwork or object to be framed you will be supplied with a quotation for the work, this quote will remain valid for one month from the date it is supplied.
If we carry out a quotation based on measurements that you have supplied and they then prove to be inaccurate or are erroneous in any way, then the Customer will be expected to bear any additional costs involved.
Purchase Order:
Once the Customer has accepted the quotation it will be transferred to a work order and this then constitutes an agreement between the Customer and The Mulberry Tree Gallery. If the item to be framed is not in perfect condition then notes will be attached to the work order explaining any imperfections or damage. It is the Customers responsibility to confirm that all the details on the work order are correct. The Gallery reserves the right to make changes to the price agreed on the work order should additional goods or services be ordered at a later date which relate to the items listed on that order. This situation may arise due to problems with suppliers or agreed changes made between the Customer and ourselves which relate to the service offered.
Completion Dates:
Where possible we try to keep to the time agreed for completion of an order, however, we cannot take responsibility for factors which we cannot predict or which are outside our control. This would include problems with suppliers upon whom we depend to supply stock, with illness, or with premises maintenance or access problems, but is not solely restricted to those problems.
Collection and Delivery:
Customers are expected to collect and pay for their goods in person. An We can arrange delivery, however, and will happily quote a separate price for this.
Payment:
It is usually our policy to ask for a deposit of 30% of the order value on receipt of the order (and this request is at our discretion), for which we will provide a receipt. Payment of the full balance can be made by the Customer with cash, credit/debit card or a cheque supported with a bank card on collection or delivery.
Materials:
The materials used by The Mulberry Tree Gallery are supplied to the Customer in good faith of their merchantable quality and fitness for the purpose. Natural products such as wood may vary in colour, and are liable to movement and the innate qualities of natural products must be considered by the Customer upon agreement to purchase them. Gallagher & Turner will endeavour to provide a high quality product which we expect to last, however there must always be a balance between the appropriate construction or use of materials and the environment in which they are eventually stored.
We cannot take responsibility for the conditions in which the Customer will eventually house the item we may have encased or worked upon. The Customer will be supplied with an information leaflet describing the best way in which to store or hang the artwork. Essentially we reserve the right to treat any case of complaint on a individual basis, whilst being under no obligation and being fully aware of the Customers rights under the legislation governing the supply and sale of goods and services.
In the event of any dispute over the above terms, or Force Majeure, The Mulberry Tree Gallery will ultimately withhold the right to suspend or cancel any agreements to carry out supplies of goods or services, and refund any sums paid out, or alternatively to recover costs where items have been purchased on a Customer's behalf.